Refund Policy
Effective Date: January 10, 2026
Last Updated: January 10, 2026
At Host Ri LLC ("Host Ri," "we," "us," or "our"), we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed.
By purchasing our services, you acknowledge and agree to the terms of this Refund Policy.
1. 30-Day Money-Back Guarantee (Hosting Services Only)
1.1 Eligible Services
We offer a 30-day money-back guarantee for the following hosting services:
- Shared Hosting plans
- Reseller Hosting plans
- Business Hosting plans
1.2 Refund Terms
- You may request a full refund within 30 days of your initial purchase date
- The refund applies only to the first payment for a new hosting account
- Renewals are not eligible for the 30-day money-back guarantee
1.3 How to Request
To request a refund under the 30-day money-back guarantee:
- Contact our support team at support@hostri.com or via live chat
- Provide your account details and reason for cancellation
- Refunds are typically processed within 5-10 business days
1.4 Refund Method
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
2. Non-Refundable Services and Products
The following services and products are non-refundable under any circumstances:
2.1 Domain Names
- Domain registrations are non-refundable once processed
- Domain transfers are non-refundable once initiated
- Domain renewals are non-refundable
- Domain privacy/protection services are non-refundable
Reason: Domain registrations and transfers are processed immediately with third-party registries. Once submitted, these transactions cannot be reversed.
2.2 SSL Certificates
- All SSL certificate purchases are non-refundable once issued
- This includes single-domain, wildcard, and multi-domain SSL certificates
Reason: SSL certificates are issued by third-party certificate authorities and cannot be returned once activated.
2.3 VPS and Dedicated Servers
- Virtual Private Servers (VPS) are non-refundable
- Dedicated Servers are non-refundable
- Server upgrades and add-ons are non-refundable
Reason: These services require significant resource allocation and infrastructure setup.
2.4 Setup Fees and Add-Ons
- One-time setup fees are non-refundable
- Service migrations and transfers are non-refundable
- Add-on services (additional IPs, cPanel licenses, etc.) are non-refundable
2.5 Email Hosting and Other Services
- Email hosting services (standalone) are non-refundable
- Email accounts included with hosting plans follow the hosting refund policy
- Backup services and additional storage are non-refundable
2.6 Third-Party Services and Licenses
- Any third-party software licenses are non-refundable
- Control panel licenses (cPanel, Plesk, etc.) are non-refundable
- Application installations and integrations are non-refundable
2.7 Promotional and Discounted Services
- Services purchased with promotional codes, discounts, or special offers may have modified or no refund eligibility
- Free trials converted to paid accounts are non-refundable
3. Exceptions and Special Cases
3.1 Service Not as Described
If you believe a service does not match its description or advertised features, contact us within 7 days of purchase. We will:
- Investigate your claim
- Attempt to resolve the issue
- Consider a refund on a case-by-case basis if we cannot provide the advertised service
3.2 Extended Downtime
In cases of extended, unplanned downtime exceeding 24 consecutive hours (excluding scheduled maintenance), you may be eligible for:
- Service credit
- Prorated refund for the affected period
Note: This does not apply to:
- Downtime caused by your actions or configuration
- Third-party service failures
- Force majeure events
- Scheduled maintenance windows
3.3 Duplicate Payments
If you are charged multiple times for the same service due to a processing error:
- Contact us immediately at support@hostri.com
- Provide transaction details and proof of duplicate charges
- We will refund the duplicate payment(s) within 5-10 business days
4. Refunds NOT Available For:
4.1 Policy Violations
No refunds will be issued if your account is suspended or terminated due to:
- Violation of our Terms of Service
- Violation of our Acceptable Use Policy
- Fraudulent activity or chargebacks
- Abusive behavior toward staff or other customers
4.2 Resource Abuse
Services terminated for excessive resource usage or violation of fair use policies are not eligible for refunds.
4.3 Cancellations After 30 Days
Hosting services canceled after the 30-day money-back guarantee period are not eligible for refunds. You may:
- Cancel to prevent future renewals
- Continue using the service until the end of the paid term
4.4 Partial Month Refunds
We do not provide prorated refunds for partial months or unused time on:
- Monthly hosting plans
- Annual hosting plans
- Any other subscription services
4.5 Previous Refunds
If you have previously received a refund for the same service type:
- Subsequent purchases may not be eligible for additional refunds
- Repeated refund requests may be considered abuse
5. Refund Processing
5.1 Timeline
- Refund requests are reviewed within 1-2 business days
- Approved refunds are processed within 5-10 business days
- It may take additional time for funds to appear in your account, depending on your payment provider
5.2 Refund Amount
- The refund amount equals the hosting service fee paid
- Domain names, SSL certificates, setup fees, and add-ons are deducted from any refund amount
- Transaction fees charged by payment processors are non-refundable
Example:
- You purchase Shared Hosting ($59.88/year) + Domain ($12.98) + SSL ($9.88)
- Total paid: $82.74
- Eligible refund: $59.88 (hosting only)
- Non-refundable: $22.86 (domain + SSL)
5.3 Account Cancellation
When a refund is issued:
- Your hosting account will be terminated
- All data, files, emails, and databases will be permanently deleted
- We recommend backing up your data before requesting a refund
6. Chargebacks and Payment Disputes
6.1 Contact Us First
Before filing a chargeback or payment dispute, please contact our support team. We are committed to resolving billing issues fairly and promptly.
6.2 Chargeback Policy
If you file a chargeback or payment dispute:
- Your account will be immediately suspended
- All services will be terminated
- Your data may be permanently deleted
- We may pursue the matter legally and report fraudulent chargebacks
6.3 Chargeback Fees
Chargebacks incur administrative fees from payment processors. We reserve the right to:
- Charge you for chargeback-related fees
- Require alternative payment methods for future services
- Refuse future service
7. Service Credits vs. Refunds
In some cases, we may offer service credits instead of monetary refunds:
- Credits can be applied to future renewals or upgrades
- Credits are non-transferable and have no cash value
- Credits expire if your account is closed
Service credits are offered at our sole discretion and do not constitute a refund.
8. Cancellation Process
8.1 How to Cancel Services
To cancel your services:
- Log in to your client area at hostri.com
- Navigate to "Services" → "My Services"
- Select the service you wish to cancel
- Click "Request Cancellation"
- Choose cancellation type:
- Immediate: Service terminates immediately (no refund after 30 days)
- End of Billing Period: Service remains active until expiration
Alternatively, contact support@hostri.com for assistance.
8.2 Data Backup Responsibility
IMPORTANT: Cancellation results in permanent data deletion. You are responsible for:
- Backing up all files, databases, and emails before cancellation
- Downloading any needed data from your account
- Migrating your website and services to another provider
We do not retain backups after account cancellation.
8.3 No Auto-Refunds
Cancellation does not automatically trigger a refund. To request a refund (if eligible), you must explicitly request one within the 30-day money-back guarantee period.
9. Promotional Offers and Free Trials
9.1 Free Trials
- Some services may offer free trials
- Free trials do not include refund rights
- Cancellation before the trial ends prevents charges
9.2 Promotional Pricing
Services purchased at promotional prices:
- Are subject to the same refund policy
- Refund amount is based on the price actually paid
- May have specific terms disclosed at the time of purchase
9.3 Free Domains with Hosting
Many hosting plans include a free domain for the first year:
- If you request a hosting refund, the domain registration fee will be deducted
- Free domain pricing is typically $12.98-$14.98
- You may keep the domain by paying the registration fee
10. Contact Us for Refund Requests
To request a refund or discuss your options:
Host Ri LLC
Email: support@hostri.com
Live Chat: Available on hostri.com (when offered)
Client Area: hostri.com/clientarea
When contacting us, please provide:
- Your account username or email address
- Order number or invoice number
- Reason for refund request
- Any relevant details or concerns
11. Fair Use of Refund Policy
11.1 Abuse Prevention
We reserve the right to deny refunds in cases of suspected abuse, including:
- Repeated refund requests for the same services
- Using services for short-term projects with intent to refund
- Requesting refunds after using significant resources
- Patterns indicating refund abuse
11.2 Final Decision
Host Ri LLC reserves the right to make the final decision on all refund requests. Our decisions are based on:
- Compliance with this policy
- Account history and usage patterns
- Applicable laws and regulations
12. Changes to This Refund Policy
We may update this Refund Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Material changes affecting existing customers will be communicated via email or client area notifications.
13. Governing Terms
This Refund Policy is part of and governed by our Terms of Service. In case of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.
Summary:
- ✅ 30-day money-back guarantee on shared, reseller, and business hosting (first purchase only)
- ❌ No refunds on domains, SSL certificates, VPS, dedicated servers, setup fees, or add-ons
- ⏱️ Refund requests processed within 5-10 business days
- ???? Contact support@hostri.com for all refund inquiries
This Refund Policy is effective as of the date stated above and applies to all purchases made through Host Ri LLC.
