Effective Date: January 10, 2026
Last Updated: January 10, 2026
Host Ri LLC ("Host Ri," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, products, and services (collectively, the "Services").
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
1. Information We Collect
1.1 Information You Provide to Us
Account Information:
- Name, email address, phone number
- Billing address and payment information
- Company name and tax identification (if applicable)
- Username and password
Domain Registration Information:
- Registrant contact details (name, address, email, phone)
- Administrative and technical contact information
- Required by ICANN and registry policies
Support Communications:
- Information you provide when contacting support
- Live chat transcripts, email correspondence, ticket details
Payment Information:
- Credit/debit card details, billing address
- Payment information is processed by third-party payment processors and is subject to their privacy policies
1.2 Information We Collect Automatically
Usage Data:
- IP addresses, browser type, device information
- Pages visited, time spent, referring URLs
- Click patterns and interaction data
Log Data:
- Server logs including access times, request types
- Error logs and diagnostic information
- System performance metrics
Cookies and Tracking Technologies:
- We use cookies, web beacons, and similar technologies to enhance user experience, analyze usage, and deliver targeted content
- See Section 7 for more details on cookies
1.3 Information from Third Parties
Payment Processors:
- Transaction confirmations and payment status
- Fraud detection and prevention data
Domain Registries and Registrars:
- Domain registration status and WHOIS data
- Transfer and renewal information
Security and Fraud Prevention Services:
- Threat intelligence and IP reputation data
- Verification and validation information
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Provision
- Creating and managing your account
- Processing orders and transactions
- Providing hosting, domain, email, and related services
- Technical support and customer service
- Domain registration, transfer, and renewal
- SSL certificate issuance and management
2.2 Communication
- Sending service-related notifications and updates
- Responding to inquiries and support requests
- Billing and payment notifications
- Important account or security alerts
- Marketing communications (with your consent)
2.3 Security and Fraud Prevention
- Detecting and preventing fraud, abuse, and security threats
- Monitoring compliance with our Terms of Service and Acceptable Use Policy
- Protecting our infrastructure and other customers
- Investigating suspected violations
2.4 Service Improvement
- Analyzing usage patterns and trends
- Improving and optimizing our Services
- Developing new features and products
- Conducting research and analytics
2.5 Legal Compliance
- Complying with legal obligations and regulations
- Responding to lawful requests from authorities
- Enforcing our Terms and policies
- Protecting our rights and property
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
- Payment processors (credit card processing)
- Domain registries and registrars
- SSL certificate authorities
- Email delivery services
- Cloud infrastructure providers
- Security and fraud prevention services
- Customer support platforms
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Domain WHOIS Information
Domain registration requires providing registrant information to domain registries. This information may be:
- Published in public WHOIS databases (unless privacy protection is enabled)
- Shared with ICANN and registry operators
- Accessible to the public unless you purchase domain privacy protection
3.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process (subpoenas, court orders)
- Respond to lawful requests from government authorities
- Enforce our Terms of Service or Acceptable Use Policy
- Protect our rights, property, or safety
- Investigate fraud, abuse, or security incidents
3.4 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor organization.
3.5 With Your Consent
We may share information for other purposes with your explicit consent.
4. Data Retention
We retain your information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations (tax, accounting, regulatory)
- Resolve disputes and enforce agreements
- Maintain security and prevent fraud
Specific Retention Periods:
- Account Information: Retained while your account is active and for a reasonable period after closure
- Transaction Records: Retained for at least 7 years for tax and accounting purposes
- Domain Registration Data: Retained as required by ICANN and registry policies
- Support Communications: Retained for up to 3 years
- Log Data: Typically retained for 30-90 days unless needed for security or legal purposes
You may request deletion of your information, subject to our legal and operational requirements.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
5.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
5.2 Correction
- Update or correct inaccurate information
- Manage your account settings in the client area
5.3 Deletion
- Request deletion of your personal information (subject to legal retention requirements)
- Close your account (may not automatically delete all data)
5.4 Objection and Restriction
- Object to certain processing activities
- Request restriction of processing in certain circumstances
5.5 Marketing Communications
- Opt out of marketing emails by clicking "unsubscribe" in any marketing message
- Manage communication preferences in your account settings
- Note: You cannot opt out of essential service-related communications
5.6 Do Not Track
Currently, our Services do not respond to "Do Not Track" signals from browsers.
To exercise your rights, contact us at privacy@hostri.com or support@hostri.com.
6. International Data Transfers
Our Services are operated in the United States. If you access our Services from outside the U.S., your information will be transferred to and processed in the United States.
The United States may have different data protection laws than your country. By using our Services, you consent to the transfer of your information to the United States.
For users in the European Economic Area (EEA), UK, or Switzerland, we implement appropriate safeguards for international transfers, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
- Other legally recognized transfer mechanisms
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
Essential Cookies:
- Required for the Services to function properly
- Authentication and security
- Load balancing and performance
Functional Cookies:
- Remember your preferences and settings
- Enhance user experience
- Support features like live chat
Analytics Cookies:
- Understand how visitors use our Services
- Analyze traffic patterns and usage statistics
- Improve our Services
Marketing Cookies:
- Deliver relevant advertisements
- Track marketing campaign effectiveness
- Personalize content
7.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.
Browser Controls:
- Most browsers allow you to block or delete cookies
- Consult your browser's help documentation
Third-Party Tools:
- Some third-party services offer opt-out mechanisms
- Google Analytics opt-out: tools.google.com/dlpage/gaoptout
8. Security Measures
We implement reasonable technical, administrative, and physical safeguards to protect your information:
Technical Measures:
- Encryption of data in transit (SSL/TLS)
- Secure data storage and backup systems
- Firewall protection and intrusion detection
- Regular security assessments and updates
Administrative Measures:
- Access controls and authentication requirements
- Employee training on data protection
- Confidentiality agreements with staff and vendors
Physical Measures:
- Secure data center facilities
- Restricted access to servers and infrastructure
Important: No system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18 (or the age of majority in their jurisdiction). We do not knowingly collect personal information from children.
If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
If you believe a child has provided us with personal information, please contact us at support@hostri.com.
10. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties.
We encourage you to review the privacy policies of any third-party services you access through our Services.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
11.1 Right to Know
- Request information about the categories and specific pieces of personal information we collect
- Request information about how we use and share your information
11.2 Right to Delete
- Request deletion of your personal information (subject to exceptions)
11.3 Right to Opt-Out
- We do not sell personal information
11.4 Right to Non-Discrimination
- You have the right to not receive discriminatory treatment for exercising your CCPA rights
How to Exercise Your Rights:
- Email: privacy@hostri.com or support@hostri.com
- Include "California Privacy Rights Request" in the subject line
- We will verify your identity before processing requests
12. European Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
12.1 Legal Basis for Processing
We process your information based on:
- Contract Performance: To provide Services you've requested
- Legitimate Interests: Security, fraud prevention, service improvement
- Legal Compliance: Tax, accounting, legal obligations
- Consent: Marketing communications (where required)
12.2 Your GDPR Rights
- Right to access, rectification, erasure
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
Contact:
- Email: privacy@hostri.com
- Data Protection Officer (if applicable): dpo@hostri.com
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements.
Notification of Changes:
- Material changes will be communicated via email or prominent notice on our website
- The "Last Updated" date at the top of this policy will be revised
- Continued use of Services after changes constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:
Host Ri LLC
Email: support@hostri.com
Privacy Inquiries: privacy@hostri.com
Website: hostri.com
For privacy-specific inquiries, please include "Privacy Policy" in the subject line.
This Privacy Policy is effective as of the date stated above and applies to all users of Host Ri LLC Services.
